Shipping & Delivery
Each order is carefully prepared in Morocco and entrusted to a delivery partner for its journey to your home.
Crafted with patience. Shipped with care.
Handmade products deserve careful handling. We inspect and prepare each order before dispatch. The total delivery time includes both order-processing time and the carrier’s transit time.
From the artisan to your doorstep
Order confirmed
You receive an email confirming that your order has been successfully placed.
Preparation
Your products are inspected, prepared and packaged securely for transportation.
Dispatch
Your parcel is transferred to the selected delivery partner.
Delivery
The carrier delivers your Moroccan creation to the address provided during checkout.
Estimated delivery times
The following estimates begin after dispatch and are expressed in business days.
Morocco
Approximately 2–5 business daysDelivery time may vary depending on the city and accessibility of the destination.
Europe
Approximately 5–12 business daysCustoms processing and local carrier procedures may affect delivery.
Other destinations
Approximately 7–18 business daysAvailability and transit time depend on the destination and shipping service.
These delivery times are estimates, not guarantees. Weekends, public holidays, customs inspections, weather, carrier disruptions and incomplete addresses may cause additional delays. Made-to-order or personalised products may also require additional preparation time.
Shipping costs
Shipping costs depend on the destination, parcel weight, dimensions and selected delivery service.
The available delivery options and applicable cost are calculated and displayed during checkout before payment is confirmed.
Promotional free-shipping offers may be subject to a minimum order value, destination restrictions or a limited promotional period.
Customs and import charges
International orders may be subject to customs duties, import taxes, VAT or local handling fees imposed by the destination country.
Unless expressly stated during checkout, these charges are not included in the product or shipping price and remain the customer’s responsibility.
Moro Heritage cannot control customs decisions or guarantee the exact amount of local charges.
Tracking your order
When tracking is available, you will receive a shipping confirmation email containing your tracking number or a direct tracking link.
Tracking information may require up to 48 hours after dispatch to become active in the carrier’s system.
If your tracking status has not changed for several business days, please contact us with your order number.
Track Your OrderImportant shipping information
How long does order preparation take?
Most available products are normally prepared within approximately 1 to 3 business days. Handmade, personalised or made-to-order products may require additional time. Any special preparation estimate should be displayed on the product page or communicated after ordering.
Can I change my delivery address?
Contact us immediately with your order number and correct address. We will try to update it if the order has not been dispatched. Once the parcel has entered the carrier’s network, an address change may no longer be possible or may create additional fees.
What happens if my delivery is delayed?
Check the tracking information first. Delays can result from customs processing, local holidays, weather, high delivery volumes or carrier disruptions. If the estimated delivery period has passed without an update, contact us so we can review the shipment.
What happens if I miss the delivery?
The carrier may attempt another delivery, leave collection instructions or hold the parcel at a local facility. Follow the carrier’s instructions promptly. Additional shipping costs may apply if an unclaimed parcel is returned to us and must be sent again.
What should I do if my parcel arrives damaged?
Photograph the exterior packaging before opening it, then photograph the product and any damage. Contact us within 48 hours with your order number and photographs. Keep the complete packaging while your request is reviewed. See our Returns & Refunds Policy.
What happens if the parcel is returned to sender?
A parcel may be returned because of an incomplete address, failed delivery attempts, non-collection or unpaid import charges. We will contact you after receiving it. Reshipping costs and non-refundable carrier charges may be deducted or requested before a new shipment.
Have a question about your shipment?
Contact our customer care team and include your order number so we can assist you more efficiently.
Delivery estimates are provided for information only and may vary. Mandatory consumer rights under applicable law remain unaffected. Last updated: August 2026.