Frequently Asked Questions

Our collections focus on Moroccan products made or finished by skilled artisans. The techniques used may include hand-stitching, carving, hammering, weaving, shaping and hand-painted decoration.

The level of handwork may vary depending on the product, and relevant information is provided on each product page.

Handmade products may present small differences in colour, texture, dimensions or finishing. Natural materials such as leather and wood may also have unique markings.

These variations are part of the product’s character and are not normally considered defects.

Available colours, sizes and variations appear on the product page. Select the desired option before adding the product to your cart.

If an option cannot be selected, it may currently be unavailable or out of stock.

Care requirements depend on the material. Always consult the Care Instructions displayed on the relevant product page.

In general, keep handmade products away from excessive moisture, prolonged sunlight and aggressive cleaning products.

Select your product and its available variation, add it to your cart and proceed to checkout. Complete your billing and delivery information, select a payment method and confirm the order.

After a successful order, you should see an order confirmation page and receive a confirmation email at the address provided during checkout.

Please check your spam folder if the email does not appear in your inbox.

Contact us as quickly as possible with your order number. We will try to accommodate your request if preparation or shipment has not yet begun.

Once an order has been processed or shipped, a modification or cancellation may no longer be possible.

Available payment methods are displayed securely during checkout. The options available to you may depend on your country, currency and order.

Payments are processed through the secure payment providers displayed during checkout. Moro Heritage does not directly store complete payment card details.

Moro Heritage is intended to serve customers in Morocco and selected international destinations. Available destinations and delivery options are shown during checkout.

Shipping costs depend on the destination, parcel size, weight and selected delivery method. The applicable amount is calculated and displayed before you confirm your order.

Delivery time depends on the product, processing requirements, destination and carrier. Estimated delivery information is provided during checkout or in your shipping confirmation.

Handmade products may sometimes require additional preparation time.

When tracking is available, you will receive a shipping confirmation containing a tracking number or tracking link.

You may also visit our Track Your Order page.

International orders may be subject to customs duties, import taxes or local processing fees. These charges are generally determined by the destination country and are the customer’s responsibility unless otherwise stated.

Eligible products may be returned in accordance with our return conditions and applicable law. The product must generally remain unused and be returned with its original packaging and accessories.

Read our Returns & Refunds Policy before sending a product back.

Contact us promptly and provide your order number, a description of the issue and clear photographs of the product and packaging.

Keep all original packaging while your request is being reviewed.

Certain products may be excluded for hygiene, personalisation or other legal reasons. Products made to order, customised products and used or damaged items may not qualify for return.

Approved refunds are issued after the returned product has been received and inspected. The time needed for the amount to appear depends on your payment provider or financial institution.

Our collections celebrate products associated with Morocco’s diverse craft traditions. The origin and relevant production information are described on each product page whenever available.

Marks, irregularities and small differences may result from manual production and the natural qualities of materials such as leather, wood, clay, copper or textiles.

These characteristics make each piece distinctive and reflect its handcrafted nature.

Moro Heritage seeks to build responsible relationships with Moroccan artisans, workshops and trusted suppliers who understand traditional craft techniques and product quality.

Customisation may be available for selected products. Contact us before ordering and provide details about the product, quantity, desired changes and delivery destination.