Terms and Conditions

Last updated: August 27, 2026

Welcome to Moro Heritage. These Terms and Conditions govern your access to and use of https://moroheritage.com, including any purchases made through our website.

By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions. If you do not agree with them, please do not use our website.

1. About Moro Heritage

Moro Heritage is an online store offering Moroccan handcrafted products, including leather goods, home décor, accessories, gifts, and other artisan-made items.

Legal business name: Moro Heritage
Trading name: Moro Heritage
Business address: FEZ, Morocco
Email: contact@moroheritage.com
Website: https://moroheritage.com

2. Eligibility

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order through our website.

By placing an order, you confirm that:

• The information you provide is accurate and complete;

• You are legally authorised to use the selected payment method; and

• Your purchase is made for lawful purposes.

3. Products and Handcrafted Characteristics

We aim to describe and display our products as accurately as possible. However, many Moro Heritage products are handmade using natural materials and traditional techniques.

As a result, products may present minor variations in:

• Colour and shade;

• Grain, texture, or pattern;

• Dimensions and weight;

• Stitching and finishing;

• Shape and decorative details; and

• Natural markings in leather, wood, metal, ceramic, or textiles.

These variations are part of the authentic character of handmade products and are not normally considered defects.

Product colours may also appear differently depending on your screen, lighting, and device settings.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve it. A product may become unavailable before your order is confirmed.

If an ordered product becomes unavailable after payment, we will contact you and offer:

• A replacement product;

• A revised delivery date; or

• A full refund for the unavailable item.

We reserve the right to limit product quantities or discontinue a product at any time.

5. Prices and Currency

Product prices are displayed in the currency selected or shown on the website.

Unless otherwise stated, product prices do not include:

• International customs duties;

• Import taxes;

• Local handling charges; or

• Charges imposed by your bank or payment provider.

Shipping costs and applicable taxes will be displayed during checkout whenever possible.

Currency conversions shown on the website may be estimates. Your bank or payment provider may apply its own exchange rate or additional fees.

We may change our prices at any time. Price changes will not affect orders that have already been accepted and confirmed.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

After submitting your order, you may receive an automatic acknowledgement email. This email confirms that we received your order, but it does not necessarily mean that your order has been accepted.

An order is accepted when:

• Payment has been successfully authorised;

• The products are confirmed as available; and

• We send you an order or shipping confirmation.

We reserve the right to refuse or cancel an order when:

• A product is unavailable;

• Payment cannot be authorised;

• The price or product information contains an obvious error;

• The order appears fraudulent or suspicious;

• Delivery to the provided address is not possible; or

• The order violates these Terms and Conditions.

If we cancel an order after payment, we will refund the affected amount through the original payment method.

7. Payment

Available payment methods are displayed during checkout.

Payments are processed by secure third-party payment providers. By submitting payment information, you confirm that you are authorised to use the selected payment method.

Moro Heritage does not normally store your complete bank-card information.

Your payment provider may apply additional conditions, security checks, currency-conversion rates, or transaction fees.

8. Shipping and Delivery

We deliver to the locations shown during checkout. Available destinations, shipping methods, costs, and estimated delivery times may vary according to your location and the selected products.

Delivery estimates are provided for guidance and are not guaranteed. Delays may occur because of:

• Customs inspections;

• Carrier disruptions;

• Weather conditions;

• Public holidays;

• Incorrect or incomplete addresses;

• High-order periods;

• Remote delivery locations; or

• Events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

Moro Heritage is not responsible for delays or failed delivery caused by incorrect customer information. Additional shipping charges may apply if an order must be resent.

9. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product or shipping price and must be paid by the recipient.

Moro Heritage does not control these charges and cannot guarantee their amount. Customers should contact their local customs authority for further information before ordering.

If you refuse a delivery because of customs duties or import charges, any refund may be reduced by the original shipping cost, return shipping cost, customs charges, or other expenses incurred, to the extent permitted by law.

10. Order Tracking

When tracking is available, the tracking information will be sent to the email address provided during checkout.

Tracking updates are supplied by the delivery carrier and may not appear immediately after dispatch.

Please contact us at contact@moroheritage.com if your tracking information has not been updated for an unusually long period.

11. Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@moroheritage.com.

We will try to accommodate your request, but cancellation cannot be guaranteed once an order has been prepared, personalised, dispatched, or handed to the carrier.

If the order has already been dispatched, it will be handled according to our Return and Refund Policy.

12. Returns and Right of Withdrawal

Subject to applicable law and the exceptions below, you may request a return within 14 days of receiving your order.

To qualify for a return, the product must generally be:

• Unused and unworn;

• In its original condition;

• Returned with its original packaging, accessories, and labels; and

• Accompanied by proof of purchase.

You must contact us before returning a product. Products sent without prior return authorisation may not be accepted.

Unless the product is defective, damaged, or incorrect, the customer is normally responsible for return shipping costs.

The complete return procedure is explained in our Return and Refund Policy, which forms part of these Terms and Conditions.

Nothing in these Terms limits any mandatory consumer right available under applicable law.

13. Non-Returnable Products

Subject to applicable consumer law, returns may not be accepted for:

• Personalised, engraved, or custom-made products;

• Products made according to the customer’s specifications;

• Used, worn, washed, altered, or damaged products;

• Products returned without their original packaging or accessories;

• Hygiene-sensitive products where the protective seal has been removed;

• Gift cards or digital products after use or activation; and

• Final-sale products where the exclusion was clearly disclosed before purchase.

Natural variations associated with handmade materials and artisan production are not normally considered defects.

14. Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact us at contact@moroheritage.com as soon as possible.

Please include:

• Your order number;

• A description of the issue;

• Clear photographs of the product;

• Photographs of the packaging; and

• Any other relevant information.

After reviewing the request, we may offer a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable law.

Do not discard damaged products or packaging before receiving our instructions, as the carrier may require them for inspection.

15. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Unless required by law, the following amounts may not be refundable:

• Original express-shipping charges;

• Return shipping costs;

• Customs duties or import taxes; and

• Currency-conversion or bank fees.

16. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including validity dates, eligible products, minimum order values, or geographical restrictions.

Unless otherwise stated:

• Only one discount code may be used per order;

• Discounts cannot be applied retrospectively;

• Promotions cannot be exchanged for cash; and

• Discount codes may not apply to shipping charges or gift cards.

We reserve the right to cancel or modify a promotion where reasonably necessary, without affecting orders already confirmed.

17. Customer Accounts

You may be able to create an account to view orders, save details, or access certain website features.

You are responsible for:

• Providing accurate account information;

• Keeping your login credentials confidential;

• Restricting access to your account; and

• Informing us promptly of suspected unauthorised access.

We may suspend or close an account that is used fraudulently, unlawfully, or in violation of these Terms.

18. Reviews and User Content

If you submit a review, comment, image, or other content, you confirm that:

• You created the content or have permission to use it;

• It is accurate and relates to your genuine experience;

• It does not infringe another person’s rights;

• It is not unlawful, misleading, threatening, or offensive; and

• It does not contain malware, spam, or unauthorised advertising.

You grant Moro Heritage a non-exclusive, worldwide, royalty-free licence to display, reproduce, and use submitted content for operating and promoting our business, subject to applicable law.

We may moderate or remove content that violates these Terms.

19. Intellectual Property

All content available on the website—including our brand name, logo, photographs, product descriptions, graphics, page designs, text, and other materials—is owned by or licensed to Moro Heritage and is protected by applicable intellectual-property laws.

You may access the website for personal, non-commercial use.

Without prior written permission, you may not:

• Copy or reproduce website content;

• Use our product photographs or descriptions;

• Modify or distribute our materials;

• Use the Moro Heritage name or logo;

• Scrape or systematically extract website data; or

• Use our content for resale, advertising, or commercial purposes.

20. Prohibited Uses

You may not use our website:

• For unlawful, fraudulent, or harmful purposes;

• To violate intellectual-property or privacy rights;

• To submit false information;

• To transmit malicious code;

• To interfere with the website’s security or operation;

• To attempt unauthorised access to accounts or systems;

• To collect information about other users without permission; or

• To make fraudulent purchases or payment disputes.

We may restrict access to the website if these conditions are violated.

21. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by payment processors, delivery companies, analytics providers, and social-media platforms.

We are not responsible for the availability, content, security, or practices of independent third parties.

Your use of third-party services may be governed by their own terms and privacy policies.

22. Website Availability

We aim to keep our website available, accurate, and secure. However, we do not guarantee uninterrupted or error-free access.

We may temporarily suspend, modify, or restrict the website for maintenance, security, updates, or circumstances outside our control.

23. Disclaimer

We make reasonable efforts to ensure that product descriptions, photographs, prices, and website information are accurate.

However, the website may occasionally contain typographical errors, technical inaccuracies, or incomplete information. We reserve the right to correct such errors, subject to applicable consumer law.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be excluded.

24. Limitation of Liability

To the maximum extent permitted by law, Moro Heritage will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of our products.

Our total liability relating to a specific order will not normally exceed the amount paid for that order.

These limitations do not apply where liability cannot legally be excluded or limited, including liability resulting from fraud, intentional misconduct, or other mandatory legal protections.

25. Events Beyond Our Control

Moro Heritage will not be responsible for a delay or failure caused by circumstances outside our reasonable control, including natural disasters, strikes, transport disruptions, customs delays, government actions, internet failures, wars, civil unrest, epidemics, or interruptions affecting suppliers and carriers.

We will make reasonable efforts to inform affected customers and resume performance as soon as practical.

26. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

27. Governing Law

These Terms and Conditions are governed by the laws of the Kingdom of Morocco, without depriving consumers of any mandatory protection available under the laws applicable in their country of residence.

28. Dispute Resolution

If you have a complaint, please contact us first at contact@moroheritage.com so that we can try to resolve the matter amicably.

If an amicable resolution cannot be reached, the dispute may be submitted to the competent courts in accordance with applicable law and mandatory consumer-protection rules.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

30. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business practices, or legal obligations.

The latest version will be published on this page with an updated revision date. Changes will not normally affect orders accepted before the revised Terms became effective.

31. Contact Us

For questions about these Terms and Conditions, contact us at:

Moro Heritage
Legal business name: [Zakaria Hourmatallah, Auto-Entrepreneur]
Email: contact@moroheritage.com
Address: [Full professional address, Morocco]
Website: https://moroheritage.com